FAQ
1. Do you offer payment installment plans?
- Yes, we provide flexible installment options to make our products more affordable.
- Credit card installment (0% available depending on bank)
- Buy Now Pay Later (e.g. Tiktok / Shopee & other partners)
- Please contact our team to check eligibility and available plans.
- Credit card installment (0% available depending on bank)
- Buy Now Pay Later (e.g. Tiktok / Shopee & other partners)
- Please contact our team to check eligibility and available plans.
2. How does shipment and delivery work?
We offer delivery across Malaysia.
- West Malaysia: 3–5 working days
- Same-day / next-day delivery available for selected areas
All products are securely packed to ensure safe delivery.
- West Malaysia: 3–5 working days
- Same-day / next-day delivery available for selected areas
All products are securely packed to ensure safe delivery.
3. Where is your showroom located?
You can visit our showroom for product testing and consultation.
📍 Pro Life Premium Showroom
Jalan PJU 10/1a, Damansara Damai, 47830 Petaling Jaya, Selangor (The Zizz)
👉 We recommend booking an appointment before visiting for a better experience.
📍 Pro Life Premium Showroom
Jalan PJU 10/1a, Damansara Damai, 47830 Petaling Jaya, Selangor (The Zizz)
👉 We recommend booking an appointment before visiting for a better experience.
4. What is your warranty policy?
We provide warranty coverage for selected products.
Motor & controller: up to 1 year
Battery: 6–12 months (depending on type)
Warranty covers manufacturing defects only.
❗ Exclusions include misuse, water damage, wear & tear, and unauthorized repairs.
Motor & controller: up to 1 year
Battery: 6–12 months (depending on type)
Warranty covers manufacturing defects only.
❗ Exclusions include misuse, water damage, wear & tear, and unauthorized repairs.
5. How can I check my order status?
You can track your order through:
WhatsApp customer support
Our team is always ready to assist you.
WhatsApp customer support
Our team is always ready to assist you.
6. What is your return & refund policy?
We accept returns under certain conditions:
Within 3 days of receiving the product, product must be unused and in original condition Refunds will be processed after inspection.
❗ Customized or used items are not eligible for return.
Within 3 days of receiving the product, product must be unused and in original condition Refunds will be processed after inspection.
❗ Customized or used items are not eligible for return.
7. Which areas do you cover for service?
We provide service coverage in:
Malaysia Selected areas for on-site support
For outstation customers, remote support and parts delivery are available.
Malaysia Selected areas for on-site support
For outstation customers, remote support and parts delivery are available.
8. What payment methods do you accept?
We support multiple payment options:
Credit / Debit Card
Online Banking (FPX)
E-Wallet
Buy Now Pay Later
Cash (for showroom purchases)
Credit / Debit Card
Online Banking (FPX)
E-Wallet
Buy Now Pay Later
Cash (for showroom purchases)
9. How can I contact or follow ProLife Premium?
Stay connected with us:
WhatsApp: 012-8024366
Facebook: https://www.facebook.com/profile.php?id=61585276025744
TikTok: https://www.tiktok.com/@prolifepremium
👉 Follow us for latest promotions, education, and live sessions.
WhatsApp: 012-8024366
Facebook: https://www.facebook.com/profile.php?id=61585276025744
TikTok: https://www.tiktok.com/@prolifepremium
👉 Follow us for latest promotions, education, and live sessions.
10. Do I need to book before visiting the showroom?
Yes, we highly recommend booking in advance.
This allows us to:
- Prepare suitable wheelchair models
- Provide personalized consultation
- Ensure a smoother experience
This allows us to:
- Prepare suitable wheelchair models
- Provide personalized consultation
- Ensure a smoother experience
11. Do you provide booking or consultation services?
Yes, we offer:
- Product consultation
- Wheelchair fitting guidance
- Live demo & testing
- After-sales support
👉 Booking can be made via WhatsApp or social media.
- Product consultation
- Wheelchair fitting guidance
- Live demo & testing
- After-sales support
👉 Booking can be made via WhatsApp or social media.
12. How do I place an order?
You can order through:
- Website checkout
- WhatsApp order
- Shopee / online platforms
- Walk-in showroom purchase
Our team will guide you step-by-step to ensure the right selection.
- Website checkout
- WhatsApp order
- Shopee / online platforms
- Walk-in showroom purchase
Our team will guide you step-by-step to ensure the right selection.
Get in Touch with Us!
- 7, Persiaran Perindustrian Pengkalan 16, Kawasan Perindustrian Pengkalan, 31500 Ipoh, Perak
- vecinprolife@gmail.com
- 012-8024366
